Run Daignostic Report
- Copy the link http://install.zoomandgo.com/TestUtil/TestUtil.zip and insert into browser's address field
- When download completes, right click on the dropdown menu
- Select Keep option (or similar if other browser is used)
- Navigate to the Downloads folder (or other folder where the downloaded file is saved), find the file, right click on it and extract it to a folder (in provided example it’s extracted in the Downloads folder)
- When extract complete, right click on the DiagnosticTool.exe and run it as administrator.
- Select option Yes on the popped up User Account Control window
- Select Generate Report option after ITE Diagnostic Tool appears.
- When Report is complete, select Save Report and save it at convenient location
- Please send the report to address below and copy to me (firstname.lastname@example.org) as an attachment.
- Please close the tool's window.
Thank you for your help!